If you receive an "Invalid VAT" message when subscribing, here are the steps to troubleshoot:

  1. Double check that you have not entered spaces or extra characters in your VAT number and country identifier 
  2. Check that your VAT number is correctly registered on the European Commission website: http://ec.europa.eu/taxation_customs/vies/
  3. Ask your Tax Administrator to request that the data in the national VAT Information Exchange System (VIES) be updated. Please note only national tax administrators can update VIES data

Getting help

Still having trouble entering your VAT number? 

Please send a screenshot of the error message along with your VAT number to Envato Sites support by either:

  1. Clicking the chat icon in the bottom right of the screen and sending us a message, OR
  2. Sending an email to sites-support@envato.com
Did this answer your question?