Recovering your username

If you've forgotten your username, here's how to have a reminder sent to your email address:

  1. Go to the Envato account login page
  2. Click Forgot Username

Please note that the recovery email can only be sent to the email address registered to Envato Account.

Re-gaining access to your Envato account  

If you didn't receive the username recovery email or you no longer have access to the email address registered to your Envato account, contact the Envato Help team and provide:

  • The full name listed on the Envato account 
  • The current email address registered to the Envato account 
  • The name of the last item purchased 
  • The transaction ID from a recent deposit or purchase (here's how to find your transaction ID)
  • The Paypal or Skrill email address used for your last purchase

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