Envato is the name of the company as a whole but there are several different parts of the business.
Envato Market is the largest part of Envato where you can purchase single items like WordPress themes, website plugins, stock photos/videos and audio tracks.
If you need technical support for a theme (including Avada, Enfold, Salient, Jupiter or Be) contact the author (the creator) of the item.
The Envato Help team can assist with accessing your account, requesting a refund, help downloading an item update, etc.
Envato Elements is an unlimited subscription service for digital assets. They can help if you need help accessing your account or wish to request a refund.
Envato Studio is a freelance marketplace connecting customers with hand-picked designers, developers and digital producers. They can help with enquiries about Express services, Service reviews and Dispute resolution.
Envato Tuts+ offers video courses and written tutorials on code, design and illustration, photography, video, music, web design, game development, craft and more. For assistance with your account, accessing courses or general enquiries please contact Envato Tuts+ support.